Frequent Ask Questions

1. Where and how do I buy the ManjaLink card?
ManjaLink Card is available at all ManjaLink Counters in Johor Bahru & Singapore. (More details)
2. How much does a ManjaLink card cost?
Each ManjaLink Card is priced at RM30.60. The price covers a non-refundable card cost of RM10.00 and a stored value of RM20.
3. Where can I top up my ManjaLink card?
You can top up the card in all ManjaLink Counters in Johor Bahru & Singapore. Top up service is also available at selected Point Shops and BSI Mart; and Caltex Taman Daya. (More details)
4. What if I have insufficient balance in my card?
You may pay by cash when you board the bus and bus fare will be charged based on latest boarding point.
i.e.: First tap at JB CIQ successful, second tap at Woodlands checkpoint (to Queen Street) failed, customer need to pay by cash SGD3.30 (Woodlands checkpoint - Queen Street)
5. What if I forget to top up my ManjaLink card and no Travel Credit is available?
You may pay for the bus fare with cash when boarding up the bus.
6. Why do I need to register my ManjaLink Card?
By registering your ManjaLink Card, you are able to view your transaction history and protect your travel credits in case of loss of card or theft.
7. How do I check the Travel Credits (TCr) balance in my ManjaLink card?
The TCr balance in your ManjaLink Card will be displayed in both ManjaLink Self-service machine and to the message panel of the bus card reader when you tap your card on the bus.
8. How are rebates credited to my ManjaLink card?
Rebates are based on the amount of travel credits deducted from the card on a monthly basis. By using the card on more bus rides, the deducted value will increase. The accumulated deduction of travel credits will determine the amount of rebate earned. (More Details)
9. How do I redeem my ManjaLink card rebates?
Go to any ManjaLink Self-service machine and tap your rebate into your card. You can also top-up your TCr balance after the 15th of each month and get the rebate credited into your ManjaLink Card. The amount of rebate is updated and issued on the 15th of every month. (More Details)
10. Is there any expiry on the rebates?
The unredeemed accumulated rebate expires on the 14th day of the every month (30 days to redeem). There is no expiry date for redeemed rebates.
11. I want to cancel my ManjaLink card. Can I get a refund of TCr balance in my ManjaLink card?
Yes, you can. However, you must be a registered user. Submit your ManjaLink Card for refund by completing a refund application form to all ManjaLink Counters. Please submit the card together with the refund application. Remaining TCr value in your card will be returned to you. A non-refundable handling fee of RM10 is also required. Terms and conditions apply.
12. What if the bus I was on were to break down? Should I tap again when I board the replacement bus?
Yes. You should tap again when you board the replacement bus. This is to ensure you have paid your previous ride. The system will detect that you have already paid for your trip, and you will not be deducted again. The screen panel will show “Free Ride” when tapped again.
13. Why do I need to tap if I get a free ride?
Tapping the card ensures that the user is insured (passenger insurance) and as a proof of purchase upon inspection.
14. What do I do if my ManjaLink card is lost or stolen?
Customer needs to fill up the Cancellation Form either on ManjaLink Website or at any of the CWL counter to report for a lost card.
15. Can I get a refund of the TCr balance if my ManjaLink Card is faulty?
Yes, you can get a refund of remaining TCr balance in your ManjaLink card. The application process for refund is as described above. (Question 9)
16. Do I need to tap when I alight the bus at Malaysia/Singapore Checkpoint?
No tapping is required when alighting the bus at checkpoints; but, you have to tap the card when you board the bus again. No fee is charged if you have already paid before stopping at the checkpoint. A "tap on and tap off" system will be launched in the future.
17. Will I be at a disadvantage if I top up in Singapore Dollars?
Not at all; because both deductions in SGD and top-ups in SGD are ultimately converted back to Travel Credits at the same exchange rate, the difference between topping up in Ringgit and SGD is very marginal. Exchange rate is updated every month and you will be notified through email. Terms and conditions apply.
18. I am charged SGD4 when I board at Jurong East, how will this change when I pay with ManjaLink card?
You will be paying at the exchange rate which is displayed at the counter e.g. if the exchange rate being utilized is 3.0, 12.0 TCr (4SGD x 3.0) will be deducted instead.
19. What should I do if I have queries about my transactions?
You can send your questions to feedback@support.causewaylink.com.my and we will get back to you regarding your query.
20. Can a ManjaLink card be used for multiple users?
No. A card can only be used by one person at any one time.
21. Does my ManjaLink card have an expiry date?
Yes, it does. Every ManjaLink card is active for 6 months after the last top up. Upon expiry, users can choose to keep the cards active without engaging in any transaction for an additional 6 months if they tap their cards at any of our ManjaLink Self-service machine. After the 12th month, cards must be topped up to remain active.